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Worldwide Free shipping on orders over $50

FAQ's

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order! Please email our Customer Care with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Can I change the billing address for my order?

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Can I change the email address to my order?

Yes! Please email our Customer Care team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

Can I modify my order after Iโ€™ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Do you offer samples of your products?

Due to the low cost nature of our products we do not currently send samples. Thank you for your interest!

How can I pay for my order?

We accept all major credit cards, as well as PayPal and Apple Pay!

How do I use PayPal to pay for my order?

Once you are prompted to enter your payment information during checkout, please select the PayPal option and You will be redirected to PayPal to complete your order at this time. :)

Do I have to create a HaloChic account to shop?

An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :) You can also save your shipping information for a quicker checkout experience!

Can I get a refund if the price has changed?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. Weโ€™re so sorry for any inconvenience, and appreciate your understanding!

When will my order ship?

Our products usually โ€“ key word usually โ€“ ship within 10-20 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

How are shipping rates calculated?

Shipping within the United States is a flat rate of $4.99 USD. Domestic orders over $50 USD are eligible for free shipping!

Can my order be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

How do I track the delivery of my order?

Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your packageโ€™s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Do you offer express/overnight delivery?

We do not currently offer expedited shipping. We apologize for the inconvenience!

Return Policy

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Halochic reserves the right to refuse any returns at any time.

What is your International Returns Policy?

Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

Can I return my gift for a different item?

Weโ€™re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!
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